REFUND POLICY

Hi!We're so sorry that you had a bad shopping experience. If you are not satisfied with the goods you received, don’t worries, we will try our best to help you. Here is our return policy.

 PLEASE NOTE: 

  1. Products must be unworn and in the original condition(with the original packaging and original tags attached). Anything that have been worn or washed will not qualify for a refund. The original shipping cost (if any) is non-refundable.
  2. Our shipping address is not the return address, please do not return the address on the package, before returning, please contact customer service email for the return address.
  3. If there is no quality problems of the goods, the return shipping costs will be borne by the buyer.
  4. If you encounter a problematic product, please contact our customer service at service@sampeel.com

How to return an item?

  • Contact us at service@sampeel.com
  • Put in “return and refund” in the subject line
  • Tell us your order number and email/phone.
  • Specify the reason why you want to get return and refund.
  • Picture is needed when it’s quality issue.
  • We'll be in touch within 24 hrs.
  • Return shipping cost is on customers if there is not quality problem.

Where is my refund?

Refunds will be processed to the original payment method.

After your return has been processed and returned to our facilities, please expect up to 7 days for the refund to hit your bank account.

 

Still Need Help?

Please feel free to reach us directly at service@sampeel.com