Confirm

A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

It usually takes 1-3 business days for your order (while some items may need 6-9 business days). We will send you an email if the processing time takes longer than expected. 

Shipping

We offer free shipping by Flat rate shipping. For express shipping please choose the shipping method at check out page.

  • SHIPPING TO USA
SHIPPING METHODCOSTSHIPPING TIME
(EXCLUDES PROCESSING TIME)
Flat Rate Shipping

FREE for orders over $1USD,

7-15 business days
Standard Shipping

FREE for orders over $1USD

7-15 business days
Expedited Shipping Calculated by package weight 3-5 business days


Delivery

You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out. You can also track it in user account on Rotita. We will also e-mail you if there is any unsuccessful delivery. After you receive the order you purchased, you are free to write a review and get points rewarded. 

Please contact us within 6 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.

Important Notice:

  1. Due to customs clearance times getting progressively longer, e.g. due to more stringent security checks, please be advised that Standard Rate Shipping and China Post times have been affected.

    2. Processing time: In order to guarantee the quality of our products, Rotita.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.

If you were in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section instead of state or province section. 

  

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