A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It usually takes 1-3 business days for your order (while some items may need 6-9 business days). We will send you an email if the processing time takes longer than expected.
We offer free shipping by Flat rate shipping. For express shipping please choose the shipping method at check out page.
- SHIPPING TO USA
(EXCLUDES PROCESSING TIME)
|Flat Rate Shipping||
FREE for orders over $1USD,
|15-45 business days|
FREE for orders over $1USD
|15-45 business days|
|Expedited Shipping||Calculated by package weight||2-5 business days|
You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out. You can also track it in user account on Sampeel. We will also e-mail you if there is any unsuccessful delivery. After you receive the order you purchased, you are free to write a review and get points rewarded.
Please contact us within 6 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.
- Due to customs clearance times getting progressively longer, e.g. due to more stringent security checks, please be advised that Standard Rate Shipping and China Post times have been affected.
2. Processing time: In order to guarantee the quality of our products, Sampeel.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.
If you were in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section instead of state or province section.
In light of the current global situation, our first priority as a company is to keep our employees, clients, and communities safe. As a result, our distribution centers are currently operating with reduced staff, strict hygiene protocols and exhaustive ongoing sanitation. The same protocols are currently being observed by many local shipping carriers around the globe, resulting in potential processing and shipment delays.
We continue to prioritize the safety of both our customers and colleagues, and thank you for your continued patience during these unprecedented times.