1. We offer delivery services in most countries/regions around the world, (note that this does not include Georgia, Lithuania, Kosovo, India, China, Nepal, Tunisia, Tajikistan, Turkmenistan, Central African Republic, Congo-Brazzaville, Equatorial Guinea, Guinea-Bissau, Somalia, Sudan, Kiribati, Nauru, Solomon Islands, Tuvalu, Ecuador, North Korea)

Notes.

Due to recent extreme weather conditions, shipping efficiency will be affected in parts of Australia and Canada. Ukraine does not currently support express delivery.

2. Order delivery time is divided into two parts.

 (1) Order processing time: Usually 1-3 working days, not counting shipping time.

It refers to the time elapsed between the time the customer places an order and the time the seller gives the order to the courier company.

Orders are usually shipped within 1-3 business days after order confirmation/payment. Delays may occur for orders placed on weekends.

Our warehouse only operates during standard business hours, i.e. Monday to Friday, excluding holidays. In such cases, we will take steps to ensure that shipping delays are kept to a minimum.

(2) Shipping Time: Usually 4-12 business days.

Due to COVID-19, delivery times may be longer.

Shipping details are listed below:

Country Standard Shipping  Express Shipping
Cost / Shipping Time (Business Days)  Cost / Shipping Time (Business Days)
US $7.99 / 7-14 $15.99 / 4-10
CA $10.99 / 9-16 $15.99 / 5-11
UK $5.99 / 9-16 $12.99 / 5-11
AU $12.99 / 7-14 $15.99 / 4-9
EU $6.99 / 8-15 $14.99 / 4-10
OTS / $25.99 / 5-15


3. Tracking.

You will receive an email when your order is shipped out. A tracking number will be provided

(tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.

Tracking information may take 24 to 48 hours to update.

If you are unable to track your package properly, please contact us and we will resolve the issue within 48 hours.

4. Address change.

Once a package is on its way, we cannot change the shipping address. If you need to change the

delivery location of your order, please contact us at service@sampeel.com or call +86 15980866180 within 24 hours of placing your order.

5.Delivery time overrun

Due to covid-19, there may be delays in international shipping. If your order is delayed, please contact us via email at service@sampeel.com or call +86 15980866180 within 24 hours of placing your order. We will verify the situation with the shipping company in a timely manner. Thank you for your understanding and support.

6. Order Cancellation

If you contact us promptly after your purchase, we can cancel your order for you. If your payment has been completed but the package has not yet been shipped, you can cancel your order before the item is delivered. We will refund your money in full.Once the package has been shipped, the order cannot be cancelled.

7.About taxes

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Sampeel cannot declare purchased items as a gift or list an amount that lower than the actual product price.

8.Please note:
All orders are shipped from the China. During sales and holidays, delivery times may be longer than the estimated time frame above.

* Shipping times are estimated from the ship date, not from the order date, and may take longer than expected due to invalid addresses, customs clearance procedures, or other reasons.

* If a package does not arrive in time, please submit a ticket within 6 months of shipment and our representative will respond to you within 24 hours. Please note that late requests may not be accepted.

9. Contact Information

Company Address: 401, Building D, Suixin Creative Park, Tam Village, Shijing Street, Baiyun District, Guangzhou.(This is not a returning address)
E-mail: service@sampeel.com
Tel.: +86 159 8086 6180
Service Time: 9 AM - 6 PM (UCT+8)